Why We Built Openrize
We didn't build this from a whiteboard. We built it from frustration.
The Origin Story
We used to be the people sitting on the other side of this problem.
Before Openrize, we worked in hospitality and retail — long hours, lean teams, and a constant flood of operational fires to put out.
Then one day, the reviews piled up. Not because the service was bad — but because there simply wasn't enough time to respond. A 1-star review sat unanswered for two weeks. Then a franchise penalty came down. Then another property's rating slipped below 4.0 on Google, and the booking numbers followed.
We were sitting in a back office at 11 PM, eyes burning, copy-pasting the same response to a dozen reviews across four platforms and thinking: "There has to be a better way."
There wasn't. Not one that was affordable, focused, and built for real business owners. So we built Openrize.
Our Mission
"To give every business owner — from a family-run motel to a multi-location restaurant group — the tools to manage their reputation effortlessly, respond to every review, and turn customer feedback into real business growth."
Openrize is founded after 3 years of seeing the same problems play out across hospitality and retail.
First 100 businesses onboarded. Automated response system built and tested with real hotel clients.
Expanded to serve restaurants, clinics, liquor stores, and multi-location retail chains.
1,500+ businesses actively using Openrize. AI-powered reply generation and competitor benchmarking launched.
The Problems We Lived Through
These aren't hypothetical pain points from customer interviews. These are problems we personally experienced — and refused to accept.
Fines & Penalties
Our founders worked in hospitality and retail, and watched businesses get penalized for failing to respond to negative reviews within required timeframes. One bad review left unanswered became a chain reaction.
Constant Forgetfulness
Between staffing, inventory, and day-to-day operations, replying to reviews was always the thing that fell through the cracks. Out of sight, out of mind — until a customer called it out publicly.
Negative Business Impact
Unanswered reviews drove potential customers away. Star ratings dropped. Foot traffic declined. The compounding effect of manual, reactive reputation management was quietly destroying businesses we cared about.
Manual Work Overload
Hours every week spent copying and pasting replies, switching between Google, Yelp, TripAdvisor, and Booking.com tabs. It was costing owners their evenings — and their health.
The Team
People who got fed up with the problem and decided to become the solution.
Harsh P.
Co-Founder & CEO
Former hospitality operations lead. Watched multiple properties struggle with reputation management before deciding to build the solution he wished existed.
Raj M.
Co-Founder & CTO
Full-stack engineer with a background in AI and SaaS platforms. Turned the vision into reality by building the automation layer that makes Openrize possible.
Priya S.
Head of Customer Success
Previously managed guest experience at a boutique hotel chain. Brings deep empathy for business owners and ensures every Openrize customer achieves real results.
Join 1,500+ businesses already using Openrize
Stop losing customers to unanswered reviews. Start building the reputation your business deserves.