Trust Center
Our commitment to your security, privacy, and data integrity.
At Openrize, trust is the foundation of everything we build. Over 1,500 businesses rely on our platform to manage their reputation and customer relationships. We take that responsibility seriously — investing continuously in the security, reliability, and transparency of our systems.
Security Architecture
Data Encryption
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- Encrypted database backups
- Secure key management practices
Infrastructure Security
- Hosted on enterprise-grade cloud infrastructure
- Regular automated backups with point-in-time recovery
- DDoS protection and rate limiting
- Network-level firewall and intrusion detection
Access Controls
- Role-based access control (RBAC)
- Multi-factor authentication support
- Audit logs for all admin actions
- Minimum privilege access policy for staff
Application Security
- Regular third-party penetration testing
- OWASP Top 10 vulnerability mitigations
- Dependency vulnerability scanning in CI/CD
- Secure SDLC practices enforced
Service Level Commitments
99.9%
Platform Uptime SLA
< 4 hrs
Incident Response Time
< 24 hrs
Support Response (Business)
72 hrs
Data Breach Notification
Daily
Backup Frequency
90 days
Data Retention on Deletion
Compliance & Certifications
GDPR Ready
EU user data rights supported
CCPA Compliant
California consumer privacy
SOC 2 Type II
Controls in progress (2026)
HTTPS Enforced
All connections TLS encrypted
Incident Response Process
01
Detection
Automated monitoring detects anomalies in real-time.
02
Assessment
Security team assesses scope and severity within 1 hour.
03
Containment
Affected systems isolated and threat neutralized.
04
Notification
Affected users notified within 72 hours if data is involved.
05
Remediation
Root cause identified and patched; full report published.
Report a Security Issue
Found a vulnerability? Contact our security team immediately. We take all reports seriously.