How Bistro 87 Doubled Bookings Using Autopilot Reviews
The Challenge
Bistro 87 had exceptional cuisine and regular diners, but a low digital footprint. Their Google listing had only 42 reviews and averaged 3.8 stars. Because of this, lower-quality restaurants with higher review counts consistently outranked Bistro 87 in Google Maps search listings, diverting new local customers.
The Solution
Bistro 87 integrated their Point-of-Sale (POS) terminal to ReviewManagement to automatically trigger review invitations via SMS 45 minutes after checking out. They also deployed our gated complaints filter, capturing negative dining comments in an internal feedback system rather than on public sites, allowing staff to call guests to apologize and offer discounts.
The Results
Over 90 days, Bistro 87's rating increased from 3.8★ to 4.7★. They generated 481 new reviews, making them the top-rated bistro in the neighborhood. Bistro 87's Google Maps visibility climbed, driving a 120% growth in weekly reservation requests.
"We went from page four of local search results to the top spot. We are fully booked almost every weekend now, and the reviews system runs completely on autopilot."
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